{"id":770,"date":"2026-06-10T17:50:12","date_gmt":"2026-06-10T15:50:12","guid":{"rendered":"https:\/\/groseille.com\/?page_id=770"},"modified":"2026-06-16T13:24:03","modified_gmt":"2026-06-16T11:24:03","slug":"retour-retractation","status":"publish","type":"page","link":"https:\/\/groseille.com\/en\/retour-retractation\/","title":{"rendered":"Retour et r\u00e9tractation"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"770\" class=\"elementor elementor-770\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76792c4 e-flex e-con-boxed e-con e-parent\" data-id=\"76792c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6de9bf elementor-widget elementor-widget-spacer\" data-id=\"d6de9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f49f6d4 e-flex e-con-boxed e-con e-parent\" data-id=\"f49f6d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"8f102dc\" class=\"e-8f102dc-cbe848e e-heading-base\">Formulaire de r\u00e9tractation<\/h2>\n\t\t\t\t\t\n<hr class=\"e-7d2bed9-d946b63 e-divider-base\" data-interaction-id=\"7d2bed9\"   \/>\n\t\t\t\t\t<p class=\"e-b738522-2509214 e-paragraph-base\" data-interaction-id=\"b738522\">Conform\u00e9ment \u00e0 l'article L121-16 et 121-20 du Code de la Consommation, le client dispose d'un d\u00e9lai de quatorze (14) jours francs pour exercer son droit de r\u00e9tractation. Ce d\u00e9lai court \u00e0 compter de la r\u00e9ception de la commande par le client.<br>Afin de faciliter le traitement de son retour, le client pourra contacter la soci\u00e9t\u00e9 via le formulaire ci-dessous.<br>Les frais de r\u00e9exp\u00e9dition resteront \u00e0 la charge int\u00e9grale du client. Les produits devront \u00eatre r\u00e9exp\u00e9di\u00e9s complets, dans un \u00e9tat propre \u00e0 leur recommercialisation. Il est \u00e9galement obligatoire que les produits soient renvoy\u00e9s dans leur emballage d\u2019origine, selon des modalit\u00e9s pr\u00e9sentant des garanties d\u2019exp\u00e9dition analogues \u00e0 celles d\u00e9finies lors de l\u2019exp\u00e9dition initiale des produits.<br>Il vous est rappel\u00e9 que ce droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 pour les produits personnalis\u00e9s.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-17640c5 elementor-widget elementor-widget-shortcode\" data-id=\"17640c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1619-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"1619\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/770#wpcf7-f1619-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/770#wpcf7-f1619-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1619\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1619-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAADr8xHmMT5i90tdX\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<p><label> Votre pr\u00e9nom<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"first-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : Marie\" value=\"\" type=\"text\" name=\"your-first-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre nom<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"last-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : Dupont\" value=\"\" type=\"text\" name=\"your-last-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre e-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : marie.dupont@gmail.com\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> T\u00e9l\u00e9phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"phone\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : 06 11 22 33 44\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre num\u00e9ro de commande<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-order\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : 12345\" value=\"\" type=\"text\" name=\"your-order\" \/><\/span> <\/label><br \/>\n<span class=\"form-explain\">Ce num\u00e9ro figure dans l'e-mail confirmant la commande.<\/span>\n<\/p>\n<p><label> Quel(s) article(s) souhaitez-vous retirer ? (facultatif)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-articles\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"ex : Miel acacia 500g, Caf\u00e9 du Br\u00e9sil moulu 250g\" value=\"\" type=\"text\" name=\"your-articles\" \/><\/span> <\/label><br \/>\n<span class=\"form-explain\">D\u00e9crivez les articles \u00e0 r\u00e9tracter.<\/span><br \/>\n<span class=\"form-explain\">Laissez vide pour r\u00e9tracter la commande enti\u00e8re.<\/span>\n<\/p>\n<p><label> Motif de r\u00e9tractation (facultatif)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"ex : J&#039;ai chang\u00e9 d&#039;avis, J&#039;ai achet\u00e9 un article par erreur\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5724f67 elementor-widget elementor-widget-spacer\" data-id=\"5724f67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Formulaire de r\u00e9tractation Conform\u00e9ment \u00e0 l&rsquo;article L121-16 et 121-20 du Code de la Consommation, le client dispose d&rsquo;un d\u00e9lai de quatorze (14) jours francs pour exercer son droit de r\u00e9tractation. Ce d\u00e9lai court \u00e0 compter de la r\u00e9ception de la commande par le client.Afin de faciliter le traitement de son retour, le client pourra contacter [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-770","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/groseille.com\/en\/wp-json\/wp\/v2\/pages\/770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/groseille.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/groseille.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/groseille.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/groseille.com\/en\/wp-json\/wp\/v2\/comments?post=770"}],"version-history":[{"count":17,"href":"https:\/\/groseille.com\/en\/wp-json\/wp\/v2\/pages\/770\/revisions"}],"predecessor-version":[{"id":1639,"href":"https:\/\/groseille.com\/en\/wp-json\/wp\/v2\/pages\/770\/revisions\/1639"}],"wp:attachment":[{"href":"https:\/\/groseille.com\/en\/wp-json\/wp\/v2\/media?parent=770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}